Many businesses jump into social media because they “have to.” So they hire an intern who kind of knows what their business is and who definitely knows the platforms they are using… and then wonder why they aren’t seeing more customers.
In this day and age, if you are not on social media platforms, then you are missing out on reaching a big chunk of your target customers. According to Social Media Today, more than 74 percent of social media followers looked to their networks for advice on making a purchase!
Engagement is Key
Most anyone can get his or her FaceBook page “liked” by an existing client – but to get that client to comment or even write a review is a different story. The fact is, yes, you do “have to” be on social media. But you also have to draw in your customers – you have to provide an area for them to converse, you have to show that your business is more than dollar signs, and you have to engage.
Bring your Personality
So how do you do that? Make the focus about you and your business by promoting your products with visuals. Add in a few blogs, articles from expert sources, or other social media posts that directly relate to your mission, vision, and values. This will solidify your clients’ idea of who you are. The more they like, the more they will want to engage, the more they engage, the more realistic it is that they will walk through those doors and spend in your store. Add a video to the mix and folks will notice, too – since more videos are shared on social media than any other type of post.
Share the Love
Social media platforms are a great way to take the pressure off of you, too – and put it on the client. Your customers LOVE talking about what they like, so why shouldn’t it be you and your business? Provide opportunity for folks who follow your social media pages to “share” with their friends and your reach can grow exponentially! You posted one great photo with caption – your client has 1,000 friends who she shares to, and if even one of them shares, you are golden!
Even the smallest mom-and-pop shop can benefit from a social media page. Reviews alone could bring in customers. In fact, 93 percent of shoppers’ buying decisions are influenced by social media – because 90 percent trust peer recommendations. With those numbers, why wouldn’t you jump into social media?